CLEANING APPOINTMENT MESSAGE TEMPLATES
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Replace every item in [brackets]. Review your communication permissions, local requirements, carrier rules, and messaging-provider policies before automating texts.

1. BOOKING CONFIRMATION
Hi [First name]—your [service] with [Business] is confirmed for [day, date] with an arrival window of [window] at [address]. The agreed price is [price]. Reply here if any detail needs to change.

2. TWO-DAY REMINDER
Hi [First name], a reminder that [Business] is scheduled for [day, date], arriving between [window]. Please reply by [deadline] if you need to discuss a schedule change.

3. ACCESS CHECK
Hi [First name]—we are preparing for your cleaning on [date]. Please confirm that [agreed entry method] is still correct and send any temporary update through our approved contact method.

4. MORNING-OF REMINDER
Good morning, [First name]. Your cleaning is scheduled today with an arrival window of [window]. Please secure pets and make sure we can access the agreed areas. Reply if there is an important update.

5. ON-THE-WAY MESSAGE
Hi [First name]—[Cleaner or team name] from [Business] is on the way and expects to arrive in about [time]. We will use the access plan already confirmed.

6. COMPLETED-SERVICE FOLLOW-UP
Hi [First name], today’s cleaning is complete. Please let us know by [time or date] if anything needs attention. Your [invoice or receipt] has been sent through [method]. Thank you.

7. CUSTOMER REQUESTS A NEW DATE
Thanks, [First name]. Your [original date] appointment has not been changed yet. We can offer [option 1] or [option 2]. Reply with your choice and we will confirm the final schedule.

8. RESCHEDULE CONFIRMED
Your cleaning has been moved from [old date] to [new date], with an arrival window of [window]. Your normal recurring schedule [will / will not] change after this visit.

9. BUSINESS DELAY
Hi [First name]—we are delayed and now expect to arrive between [new window]. We apologize. Please reply if the new timing creates a problem.

10. UNABLE TO ACCESS PROPERTY
Hi [First name]—our team is at [service address] but cannot enter using the confirmed access plan. Please contact us by [time] so we can determine the next step.

SAFETY REMINDERS
- Do not include permanent entry codes, alarm codes, payment credentials, or passwords.
- Do not promise an exact arrival time when you can only offer a window.
- Do not invite replies unless someone monitors them.
- Test every automated placeholder, cancellation, and rescheduling path.